Director, Relationship Management - Remote

Overview

The Director, Relationship Manager at Fiserv plays a vital role in building and maintaining strong relationships with clients in the financial services industry, leveraging industry knowledge to deliver exceptional service and support.

In Short

• Develop a deep understanding of Fiserv products and offerings.
• Engage with prospective customers using technical and industry knowledge.
• Partner with clients to define technical and cross-functional requirements.
• Achieve sales quotas through contract renewals and cross-selling.
• Maintain day-to-day operations and relationships with clients.
• Drive client retention through engagement and follow-up.
• Support sales initiatives with technical architecture discussions.
• Minimum 7 years of experience in technical product management or sales.
• Proven track record with large financial organizations.
• Ability to travel approximately 50-60% domestically.

Requirements

• Bachelor’s degree in Finance, Technology, Business Administration, or related field.
• In-depth knowledge of sales and negotiating techniques.
• Excellent analytical and problem-solving skills.
• Strong business acumen and customer service focus.
• Ability to provide technical or business guidance to clients.
• Comprehensive knowledge of Fiserv core products is a plus.
• Additional training or certifications in banking or financial services is beneficial.

Benefits

• Opportunity to work with a global leader in Fintech.
• Make a significant impact on clients' success.
• Collaborate with a talented team of professionals.
• Engage in a dynamic and innovative work environment.
• Potential for career growth within the organization.