Technology Support Specialist I - Remote

Overview

Family Entertainment Group (FEG) is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages.

In Short

• Entry-level position in IT support team.
• Provide first-line technical assistance to end users.
• Resolve hardware and software issues.
• Support day-to-day IT operations.
• Respond to customer requests via Help Desk Tickets, phone, email, and chat.
• Diagnose and resolve LAN hardware and software problems.
• Install and maintain computer hardware and software.
• Travel to offsite locations for installations and troubleshooting.
• Provide remote and onsite technical support.
• Collaborate with third-party service providers.

Requirements

• Experience in IT support and customer service.
• Knowledge of Revenue Management Systems and Point of Sale software.
• Ability to troubleshoot complex technical issues.
• Experience with VMWare, Active Directory, and Microsoft Windows Server preferred.
• Strong communication skills.
• Ability to prioritize and manage multiple tasks.
• Experience with network administration and disaster recovery.
• Willingness to travel to offsite locations.
• Knowledge of LAN, WAN, and DNS.
• Experience with G Suites products.

Benefits

• Join a growing team in the entertainment industry.
• Opportunity to work in a dynamic environment.
• Contribute to creating memorable experiences for customers.
• Equal opportunity employer.