Engineering Manager, Fulfillment Experience - Remote

Overview

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform.

In Short

• Lead the Fulfillment Experience team to enhance customer service technology.
• Develop technical roadmaps and collaborate with stakeholders.
• Build and mentor high-performing software engineering teams.
• Translate business requirements into technical solutions.
• Ensure robust product development adhering to engineering standards.
• Foster a supportive and inclusive team environment.
• Educate teams on goals and success metrics.
• Encourage a fun and collaborative software development culture.

Requirements

• Prior management experience with a passion for team building.
• Proficiency in documenting processes and performance metrics.
• Experience with customer service software like Salesforce and Zendesk.
• Full-stack web development experience, ideally in a B2B/SaaS context.
• Knowledge of AI tools and their integration into products.
• Flexible growth mindset and goal-oriented approach.
• Strong collaboration skills with engineers and leaders.

Benefits

• Competitive salary and stock options.
• 12 paid holidays and flexible PTO.
• 401K with company match.
• Health, dental, and FSA benefits.
• Long-term disability insurance.
• Mental health and family planning resources.
• Remote-hybrid work options.
• Engaged and passionate colleagues.