Tier 2 Client Technical Representative - Health - Remote

Overview

The Tier 2 Client Technical Representative will manage complex issues escalated from internal teams related to the Patient Access Curator suite of products, working with various stakeholders to resolve issues.

In Short

• Manage complex client issues related to healthcare IT.
• Troubleshoot issues with the Patient Access Curator platform.
• Handle payer issues and configurations.
• Oversee small to medium size projects.
• Manage a large caseload of support issues.
• Engage with clients through various communication channels.
• Determine severity and scope of issues.
• Work collaboratively with internal teams and clients.
• Flexibility for 24/7 support responsibilities.

Requirements

• Bachelor's degree in business or healthcare management.
• 3+ years of experience in healthcare IT.
• Experience with EDI transactions and ANSI X12 message structure.
• Strong analytical skills.
• Ability to handle frustrated customers with patience.
• Flexibility to manage unforeseen situations.
• Prioritize tasks effectively.
• Build relationships with clients and partners.
• Availability for evening and weekend work when necessary.

Benefits

• Competitive compensation and bonus plan.
• Core benefits including medical, dental, and vision.
• Flexible work environment with remote options.
• Flexible time off including volunteer time off.
• A supportive and inclusive company culture.