Relationship Manager - Manufacturing, Technology and Financial Services - Remote

Overview

The Relationship Manager will collaborate to maintain and expand business relationships, conduct and support retention, client satisfaction and development activities within an assigned account territory for Experian's Employer Services.

In Short

• Develop relationships with clients by researching and understanding business needs.
• Create and maintain strategic account plans for top clients within the portfolio.
• Support the renewal of existing business with the Client Development Executive.
• Responsible for client retention activities and ongoing satisfaction.
• Generate client advocacy that can be used in the market.
• Marshal resources to ensure client satisfaction and promote innovation.
• Maintain and expand relationships within the client network across various buyer personas.
• Gather data and insights regarding usage to demonstrate business impact and value.
• Lead client briefings, quarterly business reviews, and executive summaries.
• Collaborate with Customer Success team for data quality best practices.

Requirements

• Bachelor's degree or equivalent experience.
• 3+ years complex relationship management related experience.
• Experience in Experian Employer Services.
• Experience with consultative sales, customer service, and project management.
• Ability to travel.

Benefits

• Great compensation package including uncapped commission.
• Core benefits including medical, dental, vision, and matching 401K.
• Flexible work environment, ability to work remote, hybrid or in-office.
• Flexible time off including volunteer time off, vacation, sick, and 12-paid holidays.