Business Support Analyst (Decisioning) - Remote

Overview

The Business Support Analyst (Decisioning) role at Experian involves contributing to daily ticket workloads, analyzing client needs, and ensuring effective communication across support lines to resolve issues efficiently.

In Short

• Handle daily ticket workloads including cases and incidents.
• Communicate with various support lines to resolve client issues.
• Gather and analyze client configurations for improvements.
• Test software to ensure it meets specifications.
• Utilize product knowledge to address strategic customer needs.
• Maintain up-to-date system documentation.
• Share insights and foster collaboration within the organization.
• 2+ years of experience in a customer-focused role required.
• Degree in relevant fields or equivalent experience necessary.
• Fluency in English is essential.

Requirements

• 2+ years of experience in customer support.
• Degree in Business Informatics, Computer Science, or related field.
• Fluency in English.
• Strong analytical and problem-solving skills.
• Ability to interpret and translate client needs.
• Experience with data extraction and analysis.
• Ability to work with diverse groups.
• Familiarity with technology tools for collaboration.
• ITIL certification is an advantage.
• Basic knowledge of SQL and coding languages is a plus.

Benefits

• Career development opportunities with access to training.
• Excellent work environment with team spirit.
• Comprehensive social benefit package.
• Work-life balance with paid vacation and additional days off.
• Flexible working hours and home office options.