Automation Engineer - Remote

Overview

The Automation Engineer will be part of the IT Service Desk supporting Experian’s North American Contact Center, focusing on creating, developing, and implementing automation solutions to improve end-user experience.

In Short

• Engineer and manage automation and integration workflows.
• Develop and manage client endpoint management configurations and policies.
• Provide management support to all computers owned and managed within MCE.
• Function as a resource on projects involving updates to software on end-user devices.
• Perform system administration and updates for operating systems and software.
• Manage and administer business critical systems such as SCCM and Active Directory.
• Research and implement technical fixes for complex issues.
• Participate in collaborative design and solution delivery.
• Automate device provisioning and patch management to improve efficiency.
• Escalate trouble tickets and manage them in a timely manner.

Requirements

• Bachelor's Degree in computer science or equivalent experience.
• 5+ years' experience in client endpoint support.
• Experience with Windows client environments.
• Proficiency in modern scripting languages (PowerShell, Python).
• Expert knowledge in Automation, Endpoint Support, and Scripting.
• Excellent quality assurance and documentation skills.
• Experience in packaging and deployment of software on Windows.
• Ability to research and review technical issues.
• Expert in complex technical end-user device issues in large environments.
• High School Diploma or GED required.

Benefits

• Great compensation package and bonus plan.
• Core benefits including full medical, dental, vision, and matching 401K.
• Flexible schedule with options to work remotely, hybrid, or in-office.
• Flexible time off including volunteer time off, vacation, and sick leave.