Tier 1 Customer Support Supervisor - China - Remote

Posted 2 days ago

Customer Service

Full Time

China

Overview

As a Tier 1 Customer Support Supervisor at Expatrio, you will lead a team of customer support agents, ensuring high-quality service delivery and enhancing customer satisfaction.

In Short

Lead and supervise Tier 1 customer support agents.
Monitor team performance and provide coaching.
Resolve escalated customer issues and complex inquiries.
Develop and implement training programs for agents.
Collaborate with other departments to enhance customer experience.

Requirements

Proven experience in a customer support supervisor or team lead role.
Strong leadership and interpersonal skills.
Excellent problem-solving and decision-making abilities.
Ability to thrive in a dynamic environment.
Proficiency in relevant software tools (e.g., Zendesk).
Exceptional communication skills and customer-centric mindset.
Fluency in English and Mandarin.

Benefits

International, diverse, and motivated team.
Autonomous and progressive work environment.
Flexible working hours.
Opportunity to solve real-world problems.

Expatrio Global Services

Expatrio Global Services is an innovative start-up based in Berlin, specializing in Fintech and Edtech solutions aimed at simplifying the experience for international students moving to Germany. The company is dedicated to providing exceptional customer support and ensuring that clients receive the assistance they need throughout their journey. With a diverse and motivated team, Expatrio fosters an autonomous work environment that encourages fast decision-making and flexibility, all while addressing real challenges faced by their customers.

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