US Insurance Administrative Assistant - Remote

Overview

We are seeking a detail-oriented and reliable Insurance Administrative Assistant to support our U.S.-based insurance operations during U.S. business hours, ensuring smooth administrative workflow and efficient client support.

In Short

• Work remotely during U.S. business hours (4:00 PM - 12:00 AM SAST).
• Receive, review, and log incoming insurance inquiries.
• Assist in policy servicing and claims administration.
• Maintain and update client and policy data accurately.
• Produce and distribute policy documents and correspondence.
• Coordinate with brokers, underwriters, and carriers.
• Provide friendly and professional client support.
• Monitor communications and escalate issues as needed.
• Generate routine reports and metrics for management.
• Assist in continuous process improvement initiatives.

Requirements

• 1-3 years of experience in insurance administration.
• Good understanding of insurance terminology and policy lifecycle.
• Excellent organizational and multitasking skills.
• Strong written and verbal communication skills in English.
• Proficiency in MS Office, especially Excel and Word.
• High attention to detail and data integrity.
• Self-motivated and reliable in a remote setting.
• Comfortable working evening hours to align with U.S. time zones.
• High School Diploma or equivalent; Bachelor's degree preferred.

Benefits

• Work from home flexibility.
• Opportunity to gain experience in U.S. insurance operations.
• Potential for career advancement within the organization.