Customer Service Specialist in HealthTech Startup - Working Student - Remote

Overview

Every Health is building the first digital platform that makes healthcare simple, inclusive, and accessible, supported by leading investors.

In Short

• Act as the first point of contact for customers in the operations team.
• Handle customer inquiries via email regarding telemedicine services.
• Communicate with partner doctors, pharmacies, and labs to resolve issues.
• Identify recurring customer needs and relay insights to the product team.
• Develop ideas to simplify internal processes and enhance customer experience.
• Flexible working hours.

Requirements

• Currently studying.
• Communicate empathetically and clearly in German (C1) and English (B2).
• Work independently, reliably, and solution-oriented.
• Willingness to take on responsibility in a fast-growing startup.
• Experience in customer support or healthcare is a plus but not required.
• Genuine interest in people and enjoyment in solving problems.

Benefits

• Hands-on learning with real cases in building a digital health platform.
• Direct impact on customer experience and health.
• Close collaboration with founders in a supportive environment.
• Help make healthcare fairer, simpler, and more inclusive.