Customer Service Specialist in HealthTech - Part-Time/Working Student - Remote

Overview

As a Customer Service Specialist at Every Health, you will be a key player in ensuring that customers have a smooth, trustworthy, and positive experience with our digital health platform.

In Short

• Handle customer inquiries via email regarding telemedicine services.
• Communicate with partner doctors, pharmacies, and labs to resolve issues.
• Identify recurring customer needs and provide insights to the Product Team.
• Develop ideas to simplify internal processes and enhance the customer journey.
• Work independently and reliably in a fast-growing HealthTech startup.
• Communicate empathetically and professionally in German and English.
• Experience in customer support or healthcare is a plus.
• Genuine interest in people and problem-solving is essential.
• Opportunity to learn practically while shaping the digital health platform.
• Direct impact on customer experience and health outcomes.

Requirements

• Fluent in German (C1) and English (B2).
• Self-motivated and solution-oriented.
• Willingness to take responsibility in a dynamic environment.
• Interest in health and customer service.

Benefits

• Hands-on learning experience with real cases.
• Opportunity to influence customer experience.
• Collaborative work environment with founders.
• Contribute to making healthcare more inclusive and accessible.
• Perks include a public transport or e-bike subscription and fitness membership.