Data Analytics & Reporting Specialist - Remote

Overview

As a Data Analytics and Reporting Specialist, you will be analyzing complex data sets and generating insightful reports to support business decision-making.

In Short

• Analyze complex data sets to support business decisions.
• Create reports for support leadership on a monthly basis.
• Present findings to the VP of Global Services and Support.
• Review and report on daily and weekly OKR metrics.
• Work closely with support managers to validate data.
• Utilize data from Zendesk and Tableau for analysis.
• Ensure data accuracy, integrity, and security.
• Identify trends and patterns to support business strategies.
• Collaborate with leadership to understand data needs.
• Present data findings clearly to non-technical stakeholders.

Requirements

• Proficiency in SQL, Python, R, and visualization tools.
• Strong analytical thinking skills.
• Experience in generating detailed reports.
• Understanding of statistical methods.
• Excellent communication skills.
• Attention to detail in data reporting.
• Ability to manage multiple tasks efficiently.
• Bachelor's Degree in Data Science, Statistics, or related field.
• Understanding of business processes and objectives.
• Familiarity with support ticketing platforms like Zendesk.

Benefits

• Opportunity to drive data-informed decisions.
• Collaborate with senior management.
• Engage in meaningful data analysis work.
• Professional growth in data analytics.
• Work in a supportive team environment.