Remote Otter LogoRemoteOtter

Application Support Engineer - Remote

Posted 28 weeks ago
Software Development
Full Time
Greece

Overview

We are seeking a proactive and detail-oriented Application Support Engineer to join our eGovernment application support team. This role is focused on understanding, troubleshooting, and enhancing the functionality of eGovernment applications, ensuring a seamless user experience for our clients. The ideal candidate is passionate about software systems, has a strong foundation in service management, and excels in bridging the gap between end-users and development teams.

In Short

  • 2nd Level Support: Address and resolve technical issues escalated from 1st level support, providing timely solutions and escalating to higher levels as necessary;
  • Track, manage, and update tickets using service management tools (e.g., Jira, OTRS, ServiceNow) to ensure all incidents and requests are handled within SLA guidelines;
  • Assist in maintaining and improving the ticketing process, utilizing ITIL and ITSM methodologies to enhance incident management and service delivery;
  • Communicate effectively with development teams to report and follow up on issues, ensuring timely resolutions and updates for end-users;
  • Produce clear and comprehensive meeting minutes, notes, incident reports, SLA statistics, and release planning schedules.

Requirements

  • Strong foundation in service management;
  • Experience with service management tools like Jira, OTRS, or ServiceNow;
  • Knowledge of ITIL and ITSM methodologies;
  • Excellent communication skills;
  • Detail-oriented and proactive approach to problem-solving.

Benefits

  • Opportunity to work in a dynamic team environment;
  • Professional development and training opportunities;
  • Flexible working arrangements;
  • Engagement in meaningful projects that impact the community.
EUROPEAN DYNAMICS logo

EUROPEAN DYNAMICS

European Dynamics (ED) is a leading European company specializing in Software, Information, and Communication Technologies, with a strong international presence across cities such as Athens, Brussels, and Berlin. Employing over 1000 engineers, IT experts, and consultants, ED is dedicated to designing and developing advanced software applications using state-of-the-art technology. The company has a significant portfolio of IT projects valued at over 300 million EURO, serving European Union Institutions, international organizations, and national government administrations in 40 countries across 4 continents. Committed to diversity and equal employment opportunities, European Dynamics fosters a dynamic work environment that emphasizes professional development and career growth.

Share This Job!

Save This Job!

Similar Jobs:

Global-e logo

Application Support Engineer - Remote

Global-e

22 weeks ago

Join Global-e as an Application Support Engineer to ensure seamless operation of systems and exceptional client service.

Israel
Full-time
Customer Service

D.C.E.S

Application Support Engineer - Remote

DTCC Candidate Experience Site

23 weeks ago

Join DTCC as an Application Support Engineer to enhance application performance and support software development initiatives.

India
Full-time
Software Development
Zuora logo

Application Support Engineer - Remote

Zuora

23 weeks ago

Join Zuora as an Application Support Engineer to provide exceptional customer support and technical solutions.

Costa Rica
Full-time
Customer Service

F.A

Application Support Engineer - Remote

First Advantage

23 weeks ago

Join First Advantage as an Application Support Engineer to assist in supporting custom applications and troubleshooting incidents.

India
Full-time
Software Development
Portfolio BI logo

Application Support Engineer - Remote

Portfolio BI

23 weeks ago

Join Portfolio BI as an Application Support Engineer to leverage your technical skills in resolving customer requests and enhancing financial data solutions.

Worldwide
Full-time
Software Development