Inbound Customer Advisor for Automotive (100% Home Office) - Remote

Overview

As an Inbound Customer Advisor at Europ Assistance, you will provide quick assistance to customers facing automotive issues, ensuring they receive the support they need to get back on the road.

In Short

• Handle incoming customer inquiries related to roadside assistance and insurance services.
• Coordinate assistance measures for international customers.
• Communicate with insurance companies and service providers.
• Provide excellent customer service without a sales focus.
• Work from home with some travel required for training.
• Flexible scheduling with shift work required.
• Opportunity for permanent employment after a two-year contract.
• Attractive salary with additional shift allowances.
• Comprehensive onboarding and training provided.
• Various employee benefits including wellness programs and transportation subsidies.

Requirements

• Experience in customer service is a plus.
• Willingness to travel for training and team events.
• Strong communication skills and a passion for helping others.
• Organizational skills and reliability.
• Fluent in German and proficient in English (B2 level).

Benefits

• Onboarding events to help you integrate with the team.
• Work-from-home support after the probation period.
• Access to fitness programs and wellness courses.
• Discounted public transportation tickets.
• Opportunities for professional development.
• 30 days of vacation for a 5-day work week.
• Job Bike program for sustainable commuting.
• Free snacks and meals in the office.
• Various employee events and additional benefits.