Associate Program Manager - EU (Freelance Contract) - Remote

Overview

At EFG (ESL FACEIT Group) we create worlds beyond gameplay where players and fans become community. We pride ourselves in having a corporate social responsibility which is that “IT’S NOT GG (Good Game), UNTIL IT’S GG FOR ALL”. We are passionate about the culture we foster that ultimately helps to create and shape the world of esports, gaming tournaments, leagues, events and holistic ecosystems staged for our millions of players, fans, and heroes.

We’re looking for an Associate Program Manager to join our team and help drive key initiatives for FPL (Faceit Pro League) across your region. This entry-to-mid-level role is perfect for someone with a passion for esports, competitive gaming, and product management, who is eager to learn and make a meaningful impact. You’ll support the coordination and execution of regional programs, working closely with cross-functional teams to ensure FPL delivers a world-class experience for players.

In Short

• Assist in planning and executing regional programs.
• Track milestones and ensure timely execution of programs.
• Collaborate with internal teams for alignment on regional goals.
• Design and distribute surveys for player feedback.
• Analyze player data and engagement metrics.
• Support player onboarding and relationship building.
• Monitor player behavior and enforce FPL rules.
• Assist in content creation and communication with players.
• Document workflows and best practices for regional initiatives.
• Provide support in addressing player concerns and disputes.

Requirements

• Passion for esports and competitive gaming.
• Strong organizational and communication skills.
• Ability to analyze data and provide insights.
• Experience in program management or related fields.
• Familiarity with player engagement strategies.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in documentation and process improvement.
• Experience in content creation or social media is a plus.
• Strong problem-solving skills.
• Willingness to learn and adapt in a fast-paced environment.

Benefits

• Opportunity to work in the exciting field of esports.
• Collaborative and dynamic work environment.
• Chance to make a meaningful impact on player experiences.
• Flexible working arrangements.
• Access to industry events and networking opportunities.
• Professional development and growth opportunities.
• Supportive team culture.
• Engagement with a passionate community of gamers.
• Potential for future career advancement.
• Work with innovative technologies and platforms.