Senior Implementation Consultant - Remote

Overview

The Senior Implementation Consultant is responsible for managing the end-to-end partner onboarding process of multiple implementations for medium to enterprise level customers. To ensure a smooth transition of all clients this position owns implementation project plan development, partnership communication, internal strategy and operations for their current implementations, and change management for all stakeholders impacted by the implementation. Additionally, this position is responsible for driving results with clients, with the goal of increasing their satisfaction and retention.

In Short

• Manage the end-to-end partner onboarding process for implementations.
• Develop project plans and timelines for SaaS solution implementation.
• Collaborate with clients to gather requirements and understand business needs.
• Design customized solutions leveraging the SaaS platform.
• Oversee data migration from legacy systems to the SaaS platform.
• Coordinate integration efforts with other systems.
• Conduct training sessions for client stakeholders.
• Perform quality assurance testing to validate solutions.
• Manage overall implementation projects and stakeholder communication.
• Build strong client relationships to ensure satisfaction and retention.

Requirements

• Bachelor's Degree in Business or related field.
• 7+ years experience in implementation, onboarding, or consulting.
• 5+ years in enterprise level customer software implementation.
• Experience in local government preferred.
• Excellent problem-solving and analytical skills.
• Ability to manage multiple customer accounts.
• Experience with Microsoft Office, Salesforce, or similar systems.
• Strong verbal, written, and presentation skills.

Benefits

• Company provided equipment (laptop, software, etc.).
• Employment with a growing, casual, fun, philanthropic minded company.
• Employer paid extended health benefits for Canadian employees.
• Comprehensive medical/prescription drug plan options.
• 401K Retirement Savings Plan with company match.
• Paid Time Off (PTO)/Holiday.