Service Project Coordinator - Remote

Overview

The Service Projects Coordinator at Ernest is essential for the smooth execution of numerous small-to-mid-sized service jobs, combining coordination, customer service, and operational support in a dynamic environment.

In Short

• Manage scheduling and coordination for numerous short-duration service and maintenance jobs.
• Communicate with clients via phone and email for updates and inquiries.
• Assign and dispatch field technicians based on various factors.
• Maintain detailed job records including scope and completion status.
• Follow up on outstanding payments and coordinate collections.
• Support material procurement and confirm delivery timelines.
• Document processes to support invoicing and compliance.
• Collaborate with internal teams to streamline logistics.
• Continuously improve scheduling tools and workflows.

Requirements

• Strong organizational skills and effective communication in English and Spanish.
• Ability to thrive in a fast-paced, dynamic environment.
• Independent problem-solving capabilities with effective solutions.
• Ability to provide and receive constructive feedback.
• Impeccable attention to detail and data management skills.
• Comfortable in a startup environment, adapting to changes.

Benefits

• Opportunity to solve significant problems with team support.
• Participate in the company's growth and expansion.
• Work in a diverse and inclusive environment.
• Contribute to the development of processes and workflows.