Support Engineer - Remote

Overview

Seventh State is a dynamic and growing technology company committed to providing cutting-edge messaging solutions to our diverse clientele. We pride ourselves on our deep expertise in RabbitMQ and our dedication to ensuring the success and stability of our customers' mission-critical systems. We foster a collaborative and innovative work environment where talented individuals can thrive and make a significant impact.

If you are passionate about distributed systems, enjoy tackling complex challenges, and are driven to deliver exceptional customer experiences, Seventh State is the place for you.

In Short

• Seeking a highly motivated and technically proficient Support Engineer.
• Acting as a trusted advisor and technical expert for clients utilizing RabbitMQ.
• Maintaining the health, performance, and reliability of messaging infrastructure.
• Engaging in direct customer support and proactive system monitoring.
• Participating in customer calls for collaborative problem-solving.
• Conducting data analysis to diagnose issues and provide recommendations.
• Providing on-call support outside regular business hours.
• Continuously learning about RabbitMQ and related technologies.
• Collaborating with the consulting team to ensure seamless delivery of solutions.
• Contributing to knowledge sharing initiatives and community engagement.

Requirements

• Experience managing production systems and responding to incidents.
• Familiarity with messaging systems like RabbitMQ, Kafka, etc.
• Proficiency in at least one programming language, ideally Erlang.
• Solid grasp of networking principles and operating systems.
• Comfortable with Linux operating systems at the user level.
• Strong analytical and problem-solving abilities.
• Systematic and methodical approach to problem-solving.
• Strong written and verbal communication skills.
• Customer-centric approach and professionalism.
• Bonus: Experience with cloud platforms like AWS, Azure, or GCP.

Benefits

• Opportunity to work in a collaborative and innovative environment.
• Continuous learning and professional development opportunities.
• Engagement with the wider RabbitMQ community.
• Chance to represent the company at industry conferences and meetups.