Field Service Technician - Remote

Overview

The Field Service Technician role involves providing remote and on-site support for customers across the U.S., requiring strong technical expertise and excellent customer service skills.

In Short

• Provide exceptional customer service in person, over the phone, and via email.
• Collaborate with sales and technical teams for customer satisfaction.
• Manage service schedules for timely visits.
• Conduct on-site assessments of customer installations.
• Perform technical audits on furniture to assess performance and safety.
• Prepare detailed reports and recommendations for customers.
• Stay informed about industry trends to improve service offerings.
• Identify opportunities to upsell or cross-sell products.
• Travel extensively (50-70%) for customer visits.
• Maintain a comprehensive understanding of products and services.

Requirements

• Strong mechanical and technical aptitude.
• Excellent interpersonal and communication skills.
• Proven ability to work independently in a fast-paced environment.
• Proficiency in Microsoft Office and familiarity with CRM systems.
• Valid driver’s license and passport.

Benefits

• Employee Family Assistance Program.
• Comprehensive benefits package including life, health, dental, and disability.
• Potential RRSP Match Program.
• Employee Furniture Purchase Program.
• Professional Development Opportunities.
• Free Parking.