Customer Support Manager - Remote

Overview

As a Customer Support Manager at envelio, you will play a key role in ensuring customer satisfaction by assisting them with our Intelligent Grid Platform software and optimizing support processes.

In Short

• Support customers through queries and complaints via email and phone.
• Manage customer requests in the ticket system.
• Perform initial analyses of technical inquiries.
• Collaborate with development and product teams.
• Optimize and automate support processes.
• Collect customer feedback for software improvement.
• Create training materials such as feature articles and videos.

Requirements

• Bachelor's degree or apprenticeship completed.
• Initial experience in customer support or complaint management in a B2B environment (ideally SaaS).
• Strong communication skills in German and English (C1 level).
• Interest in digitalization and software functionality.
• Independent, proactive, and solution-oriented approach.
• Structured and reliable work style.
• Good analytical skills and technical understanding.
• Experience with CRM and ticket systems.
• Proficient in common Office products.

Benefits

• Flexible working mode within Germany: Hybrid, from home or office.
• Remote work option from abroad (up to three months per year).
• 30 holidays + 3 corporate holidays.
• Health support through sports membership cooperations.
• Flexible monthly mobility budget.
• Time and resources for individual growth.
• Envelio pension plan.
• Regular company and team events.