Chief Operating Officer (COO) - Remote

Overview

ennovationHUB is a fast-growing international e-commerce group operating in the home & living category, with a strong focus on furniture. From our hubs in Belgrade and London, we serve customers across the UK, North America, EU, and APAC.

As we scale toward €100m+ annual revenue by 2026, we are looking for a COO who will act as the CEO’s right hand in a founder-led business and take ownership of execution across the company. (Note: This is a single role, advertised across multiple locations to reach a broader pool of candidates.)

This is not a traditional COO role, and it is not about running a single department. You will be working with a small group of senior people across Commercial, Technology, Operations, Finance, and Supply Chain, ensuring the company runs effectively and moves forward as one. We operate in a dynamic and constantly evolving environment, so you need to be comfortable adapting quickly and working with a high degree of change.

In Short

• Drive execution across the company by working through existing senior leaders
• Bring structure, clarity, and prioritisation across teams
• Help align strong individuals with different perspectives and ensure decisions translate into action
• Ensure that what needs to get done, gets done, without unnecessary complexity
• Support the company as it scales to the next stage
• Work closely with CTO, ensuring systems are understood, adopted, and followed across the organisation
• Help introduce the right level of process and structure, without slowing the business down

Requirements

• Proven experience in ecommerce / DTC businesses (must-have)
• Have been part of a scaling or transformation journey (e.g. significant growth phase)
• Comfortable working with senior stakeholders and strong personalities
• Strong people skills, able to build trust, navigate conflict, and create alignment
• Mature and grounded, able to bring calm and clarity in complex situations
• Fast-moving and pragmatic, able to act, not just plan
• Understands technology and is comfortable working alongside technical leadership
• We are actively pushing AI and automation across the business, so you need to be comfortable working in that direction and not resistant to change

Benefits

• Accountability over excuses
• Execution over talk
• Clarity over politics
• Learning through doing