Digital Deployment Specialist - Remote

Overview

The Digital Deployment Specialist is a client-facing role responsible for onboarding and training new customers, ensuring they have a valuable experience with the software platform.

In Short

• Provide technical support and training to onboard new customers.
• Own the onboarding and training process.
• Deliver superior product and technical knowledge.
• Communicate effectively across multiple levels and audiences.
• Diagnose process issues and provide solutions.
• Work closely with the Account Manager and PXM.
• Maintain customer focus while troubleshooting technical issues.
• Adhere to a schedule of customer appointments.
• Flexibility with work hours based on business needs.
• Must reside in Italy.

Requirements

• 2+ years experience as an onboarding specialist at a SaaS technology company.
• Strong level of comfort with technology.
• Excellent communication skills.
• Ability to explain technical issues to non-technical audiences.
• Proactive and self-starter attitude.
• Ability to thrive in a fast-paced environment.
• A passion for engaging with customers.
• Curiosity and a desire for constant improvement.
• Ability to work with ambiguity and adapt to changes.

Benefits

• Remote work.
• Paid time off.
• Laptop issued by the client.