Infrastructure End User Services Engineer - Remote

Overview

We are seeking a highly skilled and motivated Infrastructure End User Services Engineer to join our IT team. This role requires a strong technical background, excellent problem-solving skills, and the ability to work effectively in a fast-paced, dynamic environment.

In Short

• Manage and support end-user services across global operations.
• Provide advanced technical support for desktop systems.
• Collaborate with regional IT teams for standardization.
• Perform regular maintenance, updates, and patches.
• Diagnose and resolve complex technical issues.
• Maintain detailed documentation of device configurations.
• Lead and participate in IT projects related to end user solutions.
• Ensure compliance with company policies and regulatory requirements.
• Willingness to travel internationally up to 20% of the time.

Requirements

• Bachelor's degree in Information Technology or related field.
• Minimum of 5 years of experience in end-user services support.
• Proficiency in print management and mobile device management.
• Working knowledge of Microsoft ecosystem including Windows systems.
• Experience with management platforms like Intune and Ivanti.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work collaboratively in a team environment.

Benefits

• Opportunity to work with a leading global adhesives provider.
• Collaborative culture where employees are respected.
• Possibility for professional development and growth.
• Work in a fast-paced and dynamic environment.
• Engagement in meaningful projects that impact the industry.