Head of Operations - Remote

Overview

We're seeking an exceptional leader to become our first Head of Operations - a pivotal role that will shape the future of our rapidly growing company. As a key member of our leadership team, you'll orchestrate critical business operations while building and optimizing our customer success engine from the ground up.

In Short

• Architecting scalable systems that power our growth while maintaining our high standards of customer experience
• Transforming our billing and subscription infrastructure into a strategic asset that drives customer retention and expansion
• Building and leading a world-class customer success organization that sets new benchmarks for user satisfaction
• Creating innovative solutions that empower our retail users to achieve more, faster
• Developing and implementing a comprehensive CX strategy that scales with our rapid growth
• Creating data-driven frameworks for team expansion and resource allocation
• Establishing robust feedback loops between our users and product team
• Optimizing our subscription management to enhance both customer experience and business outcomes
• Leading and mentoring our CX team while setting ambitious yet achievable goals
• Building self-serve solutions that accelerate user success

Requirements

• Proven experience in operations management or a related field
• Strong leadership and team-building skills
• Experience in customer success or user experience roles
• Ability to create and implement strategic plans
• Excellent communication and interpersonal skills
• Data-driven mindset with analytical skills
• Experience with subscription-based business models
• Ability to work in a fast-paced environment
• Strong problem-solving skills
• Experience in mentoring and developing teams

Benefits

• Competitive salary and performance bonuses
• Health, dental, and vision insurance
• Flexible working hours
• Opportunities for professional development
• Dynamic and inclusive work environment
• Remote work options available
• Paid time off and holidays
• Employee wellness programs
• Retirement savings plan
• Team-building activities and events