Engagement Center Representative - Remote

Overview

The Engagement Center Representative provides essential support to customers regarding claims and policy-related inquiries through various communication channels, ensuring excellent service and problem resolution.

In Short

• Work in a hybrid or full-time schedule either in the Charleston, WV office or remotely.
• Provide information on claims, medical billing, and policy questions.
• Analyze customer information to determine appropriate actions.
• Collaborate with other associates for customer support.
• Create certificates of insurance for policyholders.
• Research medical billing and pharmacy-related issues.
• Assist customers with payment processes.
• Utilize multiple systems effectively.
• Maintain excellent customer service standards.
• Participate in a supportive team environment.

Requirements

• High school diploma or equivalent required.
• One year of previous customer service experience preferred.
• Insurance experience within a multi-line industry preferred.
• Excellent written and oral communication skills.
• Detail-oriented and able to multi-task.
• Proficiency in Microsoft Products.
• Strong critical thinking and problem-solving abilities.
• Ability to work as a team member.
• Sound judgment and analytical skills.
• Ability to provide excellent service to internal and external customers.

Benefits

• Health, Dental & Vision Insurance.
• Company-provided life and income protection plans.
• Eligibility for a company incentive bonus program.
• 401(k) Retirement Plan with company match.
• Paid Time Off, Paid Holidays, and Floating Holidays.
• Flexible work arrangements including hybrid and remote options.
• Supportive work environment focused on associate growth.
• Ongoing opportunities for professional development.
• Commitment to diversity and inclusion in the workplace.
• Encouragement for associates to seek accommodations as needed.