Remote Customer Service Associate (Temporary)

Overview

Ready to build real-world experience? As a Temporary Customer Service Associate, you’ll support students, faculty, and staff across the country while learning industry leading technology like Amazon Connect and Connect Assistant. Associates work in a dynamic, fast-paced environment and spend their time interfacing with students, faculty, and staff of Higher Education and K-12 institutions. This is a great opportunity to apply your communication, problem solving, and technical skills in a mission-driven environment.

In Short

• Support customers via voice and chat using Amazon Connect
• Deliver a positive experience through empathy, patience, and clear communication
• Resolve customer issues using AWS tools specifically Amazon Connect and Connect Assistant, following defined call flows
• Accurately document interactions and manage follow-ups
• Handle multiple tasks in a fast-paced call center environment
• Collaborate with teammates and escalate complex issues as needed
• Work assigned shifts, including weekends and holidays
• Participate in ongoing training and continuous improvement

Requirements

• Communicate clearly and professionally, bringing empathy, active listening, and patience to every customer interaction
• Enjoy helping people, solving problems, and learning new technologies quickly
• Adapt well in fast-paced, changing environments while staying organized and detail-oriented
• Follow structured workflows and procedures with consistency and accuracy
• Are motivated to build skills for future opportunities in tech, support, education, or customer experience
• Willing to accept a temporary assignment.
• Must be available on Mondays due to consistently high call volume and operational demand
• Ability to work a full-time schedule of 40 hours a week.
• High school diploma or equivalent
• Must be at least 18 years old
• Must have a quiet, distraction free home workspace
• Must be proficient using Browsers such as Chrome, Firefox or Safari
• Ability to learn and use multiple systems, windows, and monitors
• Professional fluency in English (CERF C1 or higher)
• Must reside in an approved state*
• Home Internet that meets the following requirements:
  • 30 Mbps download
  • 15 Mbps upload
  • 100ms ping or less
• Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point)
• WiFi is allowed; wired connection required if WiFi becomes unstable
• Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process
• Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems

Benefits

• Build in-demand skills using Amazon Connect and cloud-based support tools
• Receive paid training and ongoing support
• Gain hands-on experience in customer experience and tech-enabled services
• Support a mission-driven environment serving students and educators
• Strengthen core skills like communication, customer service, and multitasking