Bilingual Customer Service Associate - Remote

Overview

As a Bilingual Customer Service Associate, you’ll support students, faculty, and staff across the country while learning industry leading technology like Amazon Connect and Connect Assistant.

In Short

• Support customers via voice and chat using Amazon Connect
• Deliver a positive experience through empathy, patience, and clear communication
• Resolve customer issues using AWS tools specifically Amazon Connect and Connect Assistant
• Accurately document interactions and manage follow-ups
• Handle multiple tasks in a fast-paced call center environment
• Collaborate with teammates and escalate complex issues as needed
• Work assigned shifts, including weekends and holidays
• Participate in ongoing training and continuous improvement

Requirements

• Professional fluency in English and Spanish (CERF C1 or higher)
• Clear and professional communication skills
• Enjoy helping people and solving problems
• Adapt well in fast-paced environments
• High school diploma or equivalent
• Must be at least 18 years old
• Must have a quiet, distraction-free home workspace
• Proficient using web browsers
• Must reside in an approved state

Benefits

• Build in-demand skills using Amazon Connect
• Receive paid training and ongoing support
• Gain hands-on experience in customer experience
• Support a mission-driven environment
• Strengthen core skills like communication and multitasking