Part Time Remote Customer Service Associate

Overview

This part-time, temporary Customer Service Associate role involves supporting students, faculty, and staff across the country while learning industry-leading technology like Amazon Connect and Connect Assistant. The position offers a dynamic, fast-paced environment where you can apply your communication, problem-solving, and technical skills.

In Short

• Support customers via voice and chat using Amazon Connect
• Deliver a positive experience through empathy, patience, and clear communication
• Resolve customer issues using AWS tools
• Accurately document interactions and manage follow-ups
• Handle multiple tasks in a fast-paced call center environment
• Collaborate with teammates and escalate complex issues as needed
• Work assigned shifts, including weekends and holidays
• Participate in ongoing training and continuous improvement

Requirements

• High school diploma or equivalent
• Must be at least 18 years old
• Must have a quiet, distraction-free home workspace
• Must be proficient using Browsers such as Chrome, Firefox, or Safari
• Professional fluency in English (CERF C1 or higher)
• Ability to learn and use multiple systems, windows, and monitors
• Must be able to train full-time for 3 days
• Must be available on Mondays due to high call volume
• Ability to work a part-time schedule of approximately 20 hours per week

Benefits

• Build in-demand skills using Amazon Connect and cloud-based support tools
• Receive paid training and ongoing support
• Gain hands-on experience in customer experience and tech-enabled services
• Support a mission-driven environment serving students and educators
• Strengthen core skills like communication, customer service, and multitasking