Bilingual Experience Concierge - Remote

Overview

Do you have a warm, professional presence and enjoy helping people through thoughtful, high-quality support? Enchanted Fairies is looking for a Bilingual Experience Concierge to join our team and support families throughout their client journey.

In Short

• This is a full-time remote role for someone based in the U.S. or Puerto Rico.
• Schedule: Wednesday–Sunday.
• Training (first 3 weeks): 9:00 AM–6:00 PM CDT.
• After training: 7:30 AM–4:30 PM CDT.
• Manage inbound and outbound calls.
• Respond to emails, texts, live chat, and social media inquiries.
• Support communication across Slack and internal teams.
• Schedule and reschedule photo sessions and premieres.
• Guide clients and respond to questions throughout the client journey.
• Achieve 90%+ monthly CSAT and connect rate.

Requirements

• 1–3 years of experience in customer service or concierge support.
• High school diploma or equivalent.
• Comfortable with tools like Google Suite, Zoom, and Slack.
• Experience handling internet-based calls.
• Typing speed of 50+ WPM.
• Strong communication skills and attention to detail.

Benefits

• Work in a fast-paced, team-oriented environment.
• Opportunity to bring warmth and clarity to client interactions.
• Receive coaching and feedback for personal development.
• Collaborate with a supportive team.
• Flexible working hours.