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Bilingual Experience Concierge - Remote

Posted 3 days ago
Customer Service
Full Time
Worldwide
up to 18 USD/hour

Overview

Do you have a warm, professional presence and enjoy helping people through thoughtful, high-quality support? Enchanted Fairies is looking for a Bilingual Experience Concierge to join our team and support families throughout their client journey.

In Short

  • This is a full-time remote role for someone based in the U.S. or Puerto Rico.
  • Schedule: Wednesday–Sunday.
  • Training (first 3 weeks): 9:00 AM–6:00 PM CDT.
  • After training: 7:30 AM–4:30 PM CDT.
  • Manage inbound and outbound calls.
  • Respond to emails, texts, live chat, and social media inquiries.
  • Support communication across Slack and internal teams.
  • Schedule and reschedule photo sessions and premieres.
  • Guide clients and respond to questions throughout the client journey.
  • Achieve 90%+ monthly CSAT and connect rate.

Requirements

  • 1–3 years of experience in customer service or concierge support.
  • High school diploma or equivalent.
  • Comfortable with tools like Google Suite, Zoom, and Slack.
  • Experience handling internet-based calls.
  • Typing speed of 50+ WPM.
  • Strong communication skills and attention to detail.

Benefits

  • Work in a fast-paced, team-oriented environment.
  • Opportunity to bring warmth and clarity to client interactions.
  • Receive coaching and feedback for personal development.
  • Collaborate with a supportive team.
  • Flexible working hours.
ENCHANTED FAIRIES logo

ENCHANTED FAIRIES

Enchanted Fairies is a luxury fine art brand dedicated to creating art that inspires greatness in children. Recognized as a 'Great Place to Work' for three consecutive years (2023, 2024, and 2025) and ranked #21 on the Inc. 5000 list, the company is committed to delivering magical experiences to families across the nation. With a focus on high-ticket sales and a supportive team environment, Enchanted Fairies seeks motivated individuals to join their mission of providing exceptional fine art portrait collections and luxury add-ons through engaging virtual consultations.

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