Working Student in Technical Customer Service - Remote

Overview

This position allows you to actively shape the future of e-mobility while engaging in a dynamic work environment.

In Short

• Support correspondence with partners and customers
• Preliminary processing of technical support tickets
• Maintain and manage customer data
• Assist with knowledge base articles
• Make settings in backends
• Perform administrative tasks in the service environment

Requirements

• Enrollment as a student at a university or technical college, preferably in a technical field
• Interest in technical topics
• Customer-oriented
• Good communication skills and ability to work in a dynamic environment
• Very good German and English language skills, both written and spoken
• Proficient in MS Office
• Independent, responsible working style along with flexibility, teamwork, and commitment
• Critical and solution-oriented thinking
• Open and communicative personality with a convincing demeanor

Benefits

• Challenging tasks with diverse perspectives for personal and professional development
• Flexible working hours with the possibility of remote work
• Subsidized membership in the Urban Sports Club for fitness
• Option to lease a business bike through salary
• Company pension plan for future security
• 30 days of vacation plus additional days off for Christmas, New Year’s, and Carnival
• Regular team events and after-work gatherings
• Dog-friendly office environment