Sales Quality Assurance Specialist - Remote

Overview

The Sales Quality Assurance Specialist at eHealth plays a crucial role in ensuring sales quality and compliance standards while supporting sales teams through monitoring and coaching.

In Short

• Conduct sales quality monitoring assessments of sales agents.
• Document results in accordance with departmental policies.
• Report QA results to management teams.
• Participate in calls with carrier partners and sales leaders.
• Assist in coaching sales agents and providing training.
• Analyze data and trends to enhance customer experience.
• Maintain knowledge of CMS regulatory guidance.
• Collaborate with data science teams to integrate AI models.
• Develop AI-based quality control methodologies.
• Stay informed about sales techniques and best practices.

Requirements

• Bachelor's Degree or equivalent experience.
• 3+ years of relevant work experience in call centers or Medicare.
• Excellent written and verbal communication skills.
• Analytical thinker capable of adapting to fast-paced environments.
• Team player willing to share best practices.
• Experience with NICE inContact or LevelAI preferred.
• Outstanding time management and organizational skills.

Benefits

• Medical, dental, and vision benefits starting on day one.
• 401K with matching contributions.
• Tuition reimbursement.
• Employee stock purchase program.
• 12 company-paid holidays and flexible PTO.