IT Support Technician – Hospitality - Remote

Overview

As an IT Support Technician, you will provide onsite and remote support for all facets of the IT ecosystem, specializing in high-end hospitality services.

In Short

• Provide desktop support for hardware and software troubleshooting.
• Setup, deploy, and maintain end-user equipment.
• Perform network administration functions.
• Collaborate with peers to form technical solutions.
• Maintain accurate information in the ticketing system.
• Research and resolve IT-related problems.
• Provide excellent customer service and follow up with clients.
• Work as part of a team supporting multiple properties.
• Manage workload and prioritize tasks effectively.
• Utilize remote support tools for troubleshooting.

Requirements

• Ability to provide on-site and remote desktop support.
• Strong troubleshooting abilities.
• Familiarity with TCP/IP and Active Directory administration.
• Knowledge of Windows server and desktop operating systems.
• Customer service and problem-solving skills.
• Independent and self-starting attitude.
• Willingness to travel occasionally.
• Five years of related experience preferred.
• A+ or similar certifications desirable.
• Ability to function effectively in a fast-paced environment.

Benefits

• 24/7 support environment with a focus on high-quality service.
• Opportunity to work with cutting-edge technology.
• Collaborative team environment.
• Growth and career development opportunities.
• Work in a fast-paced, dynamic industry.