Account Manager - Corporate Travel - Remote

Overview

The Account Manager will be responsible for account profitability, service delivery, implementations, and customer satisfaction while managing corporate accounts for Direct Travel.

In Short

• Responsible for client retention and managing contract terms.
• Negotiate discounts with vendors for clients.
• Lead the implementation of global accounts.
• Identify business growth opportunities.
• Sell additional value-added products and services.
• Conduct business reviews and ensure account performance objectives are met.
• Capture client data in CRM.
• Collaborate with internal and external partners to resolve service-related concerns.
• Maintain strong knowledge of industry trends.
• Demonstrate excellent communication and problem-solving skills.

Requirements

• 5+ years of corporate travel agency account management experience.
• 3+ years managing global customer portfolios.
• Ability to work outside normal business hours.
• Thorough knowledge of the business travel industry.
• Intermediate to advanced MS Office skills.
• SalesForce CRM experience is a plus.
• Excellent customer service and communication skills.
• Strong relationship-building and presentation skills.
• Ability to manage multiple tasks under pressure.
• Must have unrestricted work authorization for the US.

Benefits

• Opportunity to work remotely.
• Engagement with a diverse portfolio of global clients.
• Professional development opportunities.
• Collaborative team environment.
• Competitive compensation package.