Customer Support Representative (m/f/d) - Remote

Overview

We are looking for a Customer Support Representative (m/f/d) who will actively dive into our systems and processes in the initial phase to understand their functionality in detail and support our customers in the best possible way.

In Short

• Provide 1st-level support via email, ticket system (Freshdesk), and phone.
• Assist with inquiries about our products, services, and processes.
• Help customers use our own software and customer portals.
• Handle 2nd-level support for more complex cases.
• Clarify payment issues due to miscalculations.
• Create and process goodwill credits.
• Collaborate closely with the billing and technical team to find solutions.
• Work in a team with a positive mindset.
• Participate in regular workations and digital company events.
• Work 100% from home or even from a camper at the North Sea.

Requirements

• Completed commercial training or comparable qualification.
• Experience in customer support or customer service.
• Proficient use of ticket systems (ideally Freshdesk and Jira).
• Basic technical understanding and willingness to learn our software.
• Careful, structured, and solution-oriented work style.
• Strong communication skills, friendliness, and patience with customers.
• Good German language skills in spoken and written form.

Benefits

• Support for personal development wishes.
• Regular workations - from city trips to beach visits, everything is included.
• Various employee bonuses.
• Digital company events.
• 100% work from home - or even from a camper at the North Sea.