Customer Experience & Operations Associate - Remote

Overview

The Customer Experience & Operations Associate will be the first point of contact for customers, providing support as they start their businesses while ensuring smooth operations for the founder to focus on growth.

In Short

• Assist customers via live chat, phone, and email.
• Support tasks like company registration and website configuration.
• Handle day-to-day operations and administration.
• Work with external partners on performance and reporting.
• Refine FAQs and log feedback during quieter times.
• Comfortable working independently with minimal supervision.
• Professional communicator with clear and patient explanations.
• Must be calm under pressure and manage busy periods.
• Tech-savvy with the ability to learn new tools quickly.
• Pride in delivering excellent customer service.

Requirements

• Independent and reliable worker.
• Excellent communication skills.
• Trustworthy with customer interactions.
• Ability to remain calm under pressure.
• Flexible mindset for busy and quiet periods.
• Strong work ethic and attention to detail.
• Experience with AI tools is a bonus.

Benefits

• Stable, long-term work with a focus on reliability.
• Independence with minimal micromanagement.
• Laptop and internet provided if needed.
• Part-time availability preferred, but full-time considered.