Customer Support Specialist - Remote

Overview

Dune is on a mission to make crypto data accessible. We’re a collaborative multi-chain analytics platform used by thousands of developers, analysts, & investors to understand the on-chain world and the frontiers of finance. We’re a team of ~50 employees, working together across Europe and eastern US timezones 🌍️. We believe in our mission, and in building a powerful, open product that allows individuals and communities to do deep research into important ecosystems like Bitcoin, Ethereum, Solana, and many more.

In Short

• Provide world-class technical assistance and support to Dune’s paid users and customers.
• Troubleshoot and resolve technical issues across multiple channels.
• Collaborate with Product and Engineering teams.
• Develop and refine support documentation.

Requirements

• 2+ years of experience in customer support or technical support.
• Experience with crypto data and Dune.
• Strong organizational skills and ability to thrive under pressure.
• Excellent communication skills with an empathetic approach.
• Based in the US East Coast (EST) or Europe West (GMT or CEST).

Benefits

• Competitive salary and equity package.
• 5 weeks PTO + local public holidays.
• Fully remote-first approach with flexible working hours.
• Private medical insurance, dental & vision.
• Paid parental leave and quarterly offsites.