Operations Escrow Officer - Remote

Overview

The Operations Escrow Officer has significant national title and escrow closing experience. They are responsible for executing Refinance closings with timeliness, expertise, and precision while providing a delightful closing experience.

In Short

• Communicate with borrowers and lenders professionally.
• Prepare and review closing documents.
• Perform quality reviews of title and escrow documents.
• Resolve curative issues with lenders and borrowers.
• Ensure timely and accurate closings.
• Maintain effective relationships with lenders.
• Handle post-close file reviews.
• Adhere to quality and compliance standards.
• Manage escalations effectively.
• Work in a fast-paced, metrics-driven environment.

Requirements

• 5+ years of title & escrow experience.
• Proven customer service experience.
• Ability to understand advanced title and curative items.
• Excellent communication skills.
• Ability to multitask and manage time effectively.
• Attention to detail and organizational skills.
• Proficient in using various computer programs.
• Diverse lender experience required.
• Experience with Resware is a plus.
• Solution-driven and proactive attitude.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Generous vacation time.
• Paid family bonding leave.
• Flexible Spending Account (FSA) & Health Savings Account (HSA).
• Short-Term & Long-Term Disability.
• Commuter Flexible Spending Account.
• Supplemental Life and AD&D Insurance.
• Critical Illness, Injury, and Hospital Insurance.
• Work/Life Balance encouragement.