Specialist Software Support (French & English) - Remote

Overview

Join DocuWare, an innovative company that offers flexible working hours and mobile work, as a Specialist Software Support for French and English-speaking customers.

In Short

• Support DocuWare’s partners and customers in French and English.
• Analyze complex issues in virtual and cloud-based environments.
• Provide individual solutions in collaboration with team members.
• Handle requests via remote tools, email, and phone.
• Document processing steps in the central ticket system.
• Coordinate with software development and product management.

Requirements

• Completed training as an IT specialist or similar.
• Initial experience in customer/IT support.
• Knowledge of Microsoft Windows client and server operating systems.
• Good knowledge of databases (e.g., MS-SQL, Oracle, MySQL).
• Ideally, knowledge of creating queries in SQL.
• Very good knowledge of French & English; German is a plus.
• Service-oriented and customer-friendly demeanor.

Benefits

• Globally distributed, international teams.
• Flexible work location and hours.
• Individual support and tailored training.
• Regular team events for excellent collaboration.
• Commitment to sustainability and social causes.
• Use of the latest technologies.
• Wide scope for responsibility and creativity.
• Stable job with a growing company.
• 30 Days Work from Abroad program.