Soft Service Supervisor - Remote

Overview

The Soft Service Supervisor at JLL is responsible for overseeing daily operations related to soft services, ensuring high standards of service delivery, managing team members, and addressing user needs effectively.

In Short

• Manage daily operations of soft services including cleaning and space management.
• Provide coaching and training to team members.
• Handle user complaints and ensure satisfaction.
• Coordinate resources and manage contractors.
• Conduct data analysis and KPI scoring for contractor performance.
• Ensure compliance with inventory requirements in warehouse operations.
• Manage campus space and respond to user requests.
• Perform regular inspections of furniture and facilities.
• Serve as a backup for other team roles as needed.
• Other duties as assigned by the manager.

Requirements

• Experience in operations management.
• Strong leadership and team management skills.
• Excellent customer service abilities.
• Ability to analyze data and performance metrics.
• Familiarity with soft services and facility management.
• Strong communication skills.
• Problem-solving skills for handling complaints.
• Ability to train and develop team members.
• Experience in managing contractors.
• Proficiency in maintaining service standards.

Benefits

• Opportunity for career growth and development.
• Working in a collaborative team environment.
• Access to training programs.
• Engagement in meaningful work that shapes the future of real estate.
• Competitive compensation package.