IT Systems Engineer - Remote

Overview

Ditto is on a mission to unleash the full power of edge devices by removing all the plumbing required to build amazing applications. We bridge the digital divide by enabling real-time data synchronization—even when internet connectivity is limited or non-existent. Our peer-to-peer technology is trusted by major customers like Chick-fil-A and Delta Airlines, and we also work closely with the U.S. military on mission-critical connectivity solutions. As a fast-growing startup poised for a future IPO, our team is globally distributed, and our core values are trust, communication, and continuous improvement. We celebrate diversity and strive to create a team that encompasses a wide range of backgrounds, skill sets, and perspectives.

The Role

We’re hiring an IT Systems Engineer to own and improve core internal infrastructure—primarily in networking, device management, and asset lifecycle strategy. This role is perfect for someone who thrives in high-trust, execution-first environments and wants to work on systems, not tickets.

You’ll report directly to the IT Manager and play a critical role in defining how we manage endpoints, networks, and procurement globally. This is a Tier 2–3, project-heavy role focused on scalable solutions, not routine support.

Key Responsibilities

• Manage macOS endpoint fleet using Mosyle or similar MDM (e.g., Kandji, Jamf), including zero-touch setup and policy enforcement
• Own configuration, expansion, and maintenance of Unifi-based Wi-Fi, VLANs, firewalls, VPN, and remote access systems
• Build and support infrastructure in specialized environments supporting our product
• Administer and secure a smaller set of non-Mac systems (Linux, iOS, Android, occasional Windows)
• Develop automation scripts for provisioning, deprovisioning, patching, and configuration
• Oversee global device procurement and own a global equipment retrieval and distribution process for remote hires, offboarding, RMAs, and replacements
• Maintain reliability of network and CI/CD-adjacent services across physical and virtual systems
• Support secure access management workflows via Okta, Google Workspace, and other SaaS tooling
• Partner with Security to maintain compliance tools like Drata & SentinelOne
• Support quarterly software audits to reduce SaaS waste and shadow IT
• Develop tooling/scripts to streamline routine SaaS and identity tasks
• Act as escalation point for complex issues (networking, provisioning, systems failures)
• Write and maintain SOPs, runbooks, and process documentation
• Contribute to service cataloging and self-service resource creation to reduce support friction

What We’re Looking For

• 5+ years of hands-on experience in Systems Administration or IT infrastructure roles
• Deep expertise with macOS and MDM tooling (Mosyle, Kandji, or Jamf), including scripting and automation
• Strong knowledge of networking fundamentals: VLANs, VPN, firewalls, DNS, DHCP, QoS
• Experience with Unifi systems and remote/branch office infrastructure
• Experience with procurement systems and lifecycle planning (Zip experience is a plus)
• Solid understanding of SaaS ecosystems, SSO, RBAC, endpoint security, and compliance tooling
• Comfortable scripting in Bash, Python, or similar for task automation
• Excellent documentation hygiene and cross-functional communication skills
• A builder’s mindset and bias toward clarity, autonomy, and iteration

Bonus Points

• Experience working with on-prem CI/CD hardware environments
• Familiarity with SOC 2 / ISO27001 readiness
• Experience designing asset workflows across multiple geographies
• Federal or high-compliance environment exposure

Benefits

• Competitive salaries
• Stock options
• Medical, dental, vision, life, and disability coverage
• Flexible spending account (FSA)
• Flexible vacation policy
• 401(k) plan
• Office located in Atlanta, GA. Available for team member use.

Come join our remote team and discover the possibilities of your best career!

Equal Opportunity Employer: Ditto is proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Ditto is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let us know.

Translated from English