IT Systems Engineer - Remote

Overview

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.

In Short

• Lead the design, implementation, and maintenance of Genesys Cloud contact center solutions
• Manage and monitor telecom infrastructure, ensuring high availability and performance
• Integrate telecom systems with internal platforms and applications, including CRM and backend APIs
• Troubleshoot complex issues and implement effective solutions to minimize downtime
• Analyze call flows and performance data to drive continuous improvement and enhance customer experience
• Plan and implement system upgrades, new features, and platform enhancements
• Partner with vendors to resolve escalations and align on long-term roadmaps
• Maintain documentation for systems, configurations, and operational procedures
• Collaborate with IT and cross-functional teams to support business objectives
• Present performance reports and technical updates to senior leadership

Requirements

• 5+ years of experience in telecom engineering, with 3+ years working on the Genesys Cloud platform
• Hands-on experience with Genesys Cloud, PureConnect, or PureEngage environments
• Experience integrating SaaS platforms using REST APIs
• Proficiency in Python or Java for scripting and automation
• Strong knowledge of VoIP, SIP, and telecom infrastructure fundamentals
• Solid understanding of computer networking principles
• Experience leading technical projects from design to execution
• Proven troubleshooting skills and ability to resolve complex system issues
• Familiarity with contact center operations and customer experience strategies
• Knowledge of telecom security best practices and compliance standards
• Strong communication skills, able to explain technical concepts to non-technical stakeholders
• Relevant certifications (e.g., Genesys Certified Professional) preferred
• Bachelor’s degree in Computer Science, Telecommunications, or a related field—or equivalent experience

Benefits

• Competitive salary, bonus opportunity, and equity package
• Comprehensive Medical, Dental, and Vision benefits
• A 401k retirement plan
• Paid vacation and company holidays
• Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.