QA Specialist - Minor Safety and Exploitative Content - Remote

Overview

Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.

In Short

• Review and audit moderation decisions related to minor safety and exploitative content to ensure adherence to Discord’s Trust & Safety policies.
• Collaborate with moderators, analysts, and policy teams to identify trends, gaps, and inconsistencies in content review processes.
• Provide constructive feedback and actionable insights to moderators to improve decision-making accuracy and maintain policy alignment.
• Develop and lead calibration sessions for the moderation team based on audit findings and evolving content standards.
• Partner with MSEC and other cross-functional teams to influence policy updates and improve internal tools and workflows for greater efficiency and scalability.
• Regularly report on quality trends and metrics, highlighting risks, successes, and opportunities for process improvements.

Requirements

• 2+ years of experience in quality assurance, trust & safety, or content moderation, preferably in a tech or online platform environment.
• Deep understanding of issues related to minor safety, exploitative content, and global online safety trends.
• Excellent analytical skills with the ability to synthesize large datasets and translate them into actionable insights.
• Strong communication skills, both written and verbal, to effectively convey findings and train teams.
• Familiarity with moderation tools, audit processes, and metrics-driven performance tracking.
• A calm, resilient demeanor when handling sensitive or potentially distressing content.
• Ability to flex your expertise to support other QA initiatives, including automation and machine learning, violent and hateful content, cybercrime, and other exploitative content.

Benefits

• Experience working on global teams or in environments that require cultural sensitivity and awareness.
• Experience with data analytics tools and languages like SQL.
• Proficiency in multiple languages to support international moderation efforts.
• Demonstrated success in driving cross-functional initiatives or policy changes in a Trust & Safety context.
• Experience working with machine learning systems, automation tools, and LLM/AI technologies.