Customer Support Associate - B2B SaaS - Remote

Overview

DiligenceVault is seeking a highly motivated Customer Support Associate to enhance user experience and support clients effectively.

In Short

• Manage day-to-day communications with clients globally.
• Proactively anticipate client issues based on patterns and concerns.
• Collaborate with Product & Engineering teams to minimize support requests.
• Troubleshoot technical issues and follow through to resolution.
• Develop and maintain the company’s knowledge base and lead training sessions.
• Act as the main point of contact for clients as part of the Global Client Success team.

Requirements

• 2-3 years of experience in Client Services at a B2B SaaS company.
• Strong client-interaction and communication skills.
• Experience with asset managers/institutional investors is a plus.
• Willingness to solve problems efficiently.
• Process-oriented with issue tracking skills.
• Independent self-starter with innovative ideas.
• Ability to thrive in a remote team environment.
• Bachelor’s degree or equivalent.

Benefits

• Latest tech tools to succeed.
• Annual training opportunities.
• Generous Paid Time Off.
• Global Team offsite events.
• Dynamic work environment.
• Health/Medical Insurance.
• Wellness Reimbursement.
• Rewards and Recognition Program.
• Monthly Internet Allowances.