Dynamics 365 CE Support Engineer (L1) - Remote

Overview

We are seeking a motivated and detail-oriented Level 1 Support Engineer to provide frontline support for our Dynamics 365 Sales, Marketing, Power Pages, and Power Platform clients.

In Short

• Provide first-level technical support for Dynamics 365 Sales applications.
• Act as the voice and face of Centauri when interacting with support clients.
• Respond to and resolve user issues related to CRM functionality.
• Log, manage, and update support tickets using a ticketing system.
• Escalate complex issues to Level 2/3 support or consulting teams.
• Assist with user onboarding and basic configuration tasks.
• Document solutions and troubleshooting steps in a knowledge base.
• Collaborate with internal teams to identify recurring issues.

Requirements

• 3+ years of experience in IT support or helpdesk roles.
• Good understanding of Dynamics 365 Sales modules and Power Platform.
• Excellent verbal and written communication skills.
• Ability to proactively troubleshoot and resolve customer issues.
• Familiarity with Microsoft 365 tools.
• Experience with ticketing systems and remote support tools.
• Experience in other Microsoft Business Applications products is a plus.

Benefits

• Opportunity to work in a collaborative environment.
• Chance to learn and grow in a technical support role.
• Engagement with a diverse range of clients.
• Supportive team culture.