Customer Success Manager - Remote

Overview

DigitalGenius is a venture-backed artificial intelligence company delivering practical applications of deep learning to some of the largest and fastest growing Ecommerce brands in the world. We’re a dedicated team of conscientious people committed to improving customer service through AI and deep integrations. Our team is largely remote with colleagues based in the UK, US, Canada, and Europe.

In Short

• Manage multiple projects in parallel for clients across all segments (SMB, Mid-Market, Enterprise).
• Understand customer requirements to scope projects effectively and achieve KPIs.
• Responsible for product performance reporting and ongoing project planning.
• Stay current on best practices and industry trends.
• Create mutually agreed upon implementation plans and project timelines.
• Work with Solution Engineers for timely delivery and continuous improvement.
• Effectively communicate project requirements and status to clients.
• Field customer support inquiries and manage escalations.
• Generate case studies and secure renewals.
• Drive the growth of your client portfolio.

Requirements

• Experience in Customer Success or related field.
• Strong project management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple projects.
• Familiarity with AI and Ecommerce solutions is a plus.

Benefits

• Work in a remote-first environment.
• Opportunity to scale an AI startup.
• Collaborate with a dedicated team.
• Engage in interesting projects.
• Competitive salary and benefits.