Field Customer Support Specialist - EMEA - Remote

Overview

DCI is a pioneer in the horizontal directional drilling (HDD) industry and designs, engineers and manufactures the industry’s leading and most advanced underground guidance systems used to install underground utilities. Our mission is to provide world class customer support and top tier products to enable safe, productive, and profitable installation of underground infrastructure.

In Short

• Represent DCI in the field across multiple countries in the EU, Middle East & Africa.
• Provide essential knowledge on HDD locating systems to customers.
• Focus on advancing DCI’s market leadership position.
• Primary focus market is Germany.
• Work as part of an EMEA Regional Team.
• Engage with customers to ensure product effectiveness.
• Support the installation of underground infrastructure.
• Deliver world-class customer support.
• Maintain a deep understanding of HDD technology.
• Contribute to the overall productivity and profitability of installations.

Requirements

• Experience in customer support or a related field.
• Knowledge of HDD technology is preferred.
• Strong communication and interpersonal skills.
• Ability to work independently in the field.
• Willingness to travel across the EMEA region.
• Fluency in English; additional languages are a plus.
• Problem-solving skills to assist customers effectively.
• Technical aptitude to understand underground guidance systems.
• Customer-focused mindset.
• Ability to adapt to various work environments.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge technology.
• Supportive team environment.
• Professional development opportunities.
• Travel opportunities across the EMEA region.
• Work in a pioneering company in the HDD industry.
• Contribution to impactful infrastructure projects.
• Flexible working arrangements.
• Access to ongoing training and resources.
• Engagement with a diverse customer base.