Senior UI/UX Designer – Enterprise Modernization - Remote

Overview

We are seeking a Senior UI/UX Designer to support a federal enterprise modernization initiative involving a large-scale contact center platform and related user-facing systems.

In Short

• Lead end-to-end UI/UX strategy for enterprise contact center and related digital systems.
• Conduct user research activities including stakeholder interviews, persona development, workflow analysis, and usability evaluations.
• Translate business and functional requirements into wireframes, mockups, prototypes, interaction flows, and design specifications.
• Design intuitive user interfaces that support high-volume operational environments and diverse user groups.
• Apply human-centered design principles to improve usability, efficiency, and user satisfaction.
• Develop and maintain design systems, style guides, and reusable UI components as appropriate.
• Collaborate with Business Analysts to ensure alignment between documented requirements and user experience artifacts.
• Partner with development teams to support implementation and ensure design fidelity.
• Facilitate usability testing sessions and incorporate feedback into iterative design improvements.
• Ensure user interface designs align with accessibility and inclusive design best practices.

Requirements

• 10+ years of professional UI/UX experience, including significant experience supporting enterprise system implementations or digital modernization initiatives.
• Demonstrated experience designing for complex operational environments (e.g., contact centers, service platforms, case management systems, or similar enterprise applications).
• Strong portfolio showcasing wireframes, prototypes, and implemented UI solutions.
• Experience conducting user research and usability testing and applying findings to iterative design improvements.
• Proficiency with modern design and prototyping tools (e.g., Figma, Adobe XD, Sketch, Axure, or similar).
• Working knowledge of accessibility and inclusive design principles.
• Experience collaborating with cross-functional teams including business analysts, developers, and program leadership.
• Strong written and verbal communication skills with the ability to present design concepts to technical and non-technical stakeholders.
• Ability to obtain and maintain a Public Trust clearance.

Benefits

• Opportunity to work on significant federal projects.
• Remote work flexibility.
• Collaborative team environment.
• Professional development opportunities.
• Competitive salary and benefits package.