Helpdesk Engineer - Distributed Cloud - Remote

Overview

The Helpdesk Engineer will provide technical support to end-users, ensuring efficient operation of IT systems and resolving technical issues promptly within a global leading digital transformation company.

In Short

• Provide first-level technical support via various channels (portal, email, phone, in-person).
• Troubleshoot hardware, software, system, and network issues.
• Monitor IT systems and applications for availability and performance.
• Manage service requests and incidents using a ticketing system.
• Develop user guides and training materials; provide user training.
• Manage hardware and software inventory; order equipment.
• Configure and maintain network operating systems and data communication applications.
• Enforce security policies and manage IT security solutions.
• Identify process improvement opportunities.
• Perform preventive maintenance on computer systems.

Requirements

• Academic degree in Computer Science, Information Technology, Engineering or equivalent.
• 1-3 years of experience in a similar role, preferably in a tech company.
• Strong time management and attention to detail.
• Excellent communication skills.
• Hardware and Software Troubleshooting skills.
• System Monitoring and Maintenance experience.
• Incident Management knowledge.
• User Training and Documentation skills.
• Network Administration experience.
• Security Compliance knowledge.

Benefits

• Work in a diverse environment promoting equal opportunities.
• Join a multidisciplinary team of experts.
• Be part of a global organization with a strong culture.