Business Operations Engineer - Remote

Overview

The Business Operations Engineer will work within the Booking.com Core Infrastructure, focusing on operational matters for the Trips business unit, which aims to enhance customer travel experiences.

In Short

• Monitor and respond to alerts concerning system performance.
• Make configuration changes to mitigate risks.
• Communicate technical issues to large groups.
• Conduct post-issue analysis and create reports.
• Work with cross-functional teams to resolve issues.
• Provide 24x7 on-call support.
• Develop and use monitoring tools.
• Build and maintain operational tooling.
• Document processes and findings.
• Analyze data patterns to identify problems.

Requirements

• Analytical and results-driven approach.
• Experience with monitoring tools like Kibana and Grafana.
• Ability to develop internal tools for efficiency.
• Experience in application support and troubleshooting.
• Strong communication skills, especially in writing.
• Ability to manage complex issues over time.
• Comfort with ambiguity and pressure.
• Experience with Linux and container systems.
• Ability to build and maintain documentation.
• Strong relationship-building skills with technical teams.

Benefits

• Ownership of work and technical challenges.
• Great office facilities in Manchester.
• Subsidised canteen and free breakfast.
• Cycle hub available for employees.