IT Event Management Trainee - Remote

Overview

The IT Event Management Trainee position at Deutsche Telekom IT Solutions offers students the opportunity to work on customer and monitoring tickets while gaining valuable experience in IT support and service management.

In Short

• Work on customer and monitoring tickets.
• Ensure accurate documentation of tasks.
• Maintain SLAs for ticket handling.
• Start escalation procedures for critical issues.
• Improve the knowledge base.
• Collaborate with other teams.
• Work at least 20 hours per week.
• Must be a full-time student.
• Fluent in English and German.
• Basic IT knowledge required.

Requirements

• Active full-time student status.
• English B2 and German B2 proficiency.
• Knowledge of MS Office.
• Good communication skills.
• Attention to detail.
• Ability to work both in teams and independently.
• Responsible attitude.
• Willingness to learn IT basics.
• Advantageous to have Basic Service-NOW knowledge.
• Flexible and customer-focused mindset.

Benefits

• Opportunity to learn and grow in the IT field.
• Collaborative work environment.
• Flexible working hours.
• Gain practical experience in IT service management.
• Potential for future employment opportunities.